Updating Escalation Matrix

Step 1: Access the Escalation Matrix

1. Log in to the portal https://console.blusapphire.com where the escalation matrix configuration is available.

2. Navigate to the "Escalation Matrix" section to begin the configuration process.

Step 2: Configure Escalation Levels

1. Level 1: Enter the Contact Information

   • Email Address: Enter the email address of the contact person for Level 1 escalation.

   • Phone Number: Enter the phone number of the contact person for Level 1 escalation.

2. Level 2: Enter the Contact Information for the Superior

   • Email Address: Enter the email address of the superior to Level 1 for escalation to Level 2.

   • Phone Number: Enter the phone number of the superior to Level 1 for escalation to Level 2.

3. Level 3: Enter the Top Escalation Contact Information

   • Email Address: Enter the email address of the top escalation member (Level 3).

   • Phone Number: Enter the phone number of the top escalation member (Level 3).

   

Step 3: Review the Escalation Matrix

1. Double-check the information for all three levels to ensure that the correct contact details are entered for each escalation level.

Step 4: Save the Escalation Matrix

1. Once the information is correctly entered for each level, click on "Update Escalation Matrix" to save the configuration.