Updating Escalation Matrix

Step 1: Access the Escalation Matrix

  1. Log in to the portal https://console.blusapphire.com where the escalation matrix configuration is available.

  2. Navigate to the "Escalation Matrix" section to begin the configuration process.

Step 2: Configure Escalation Levels

  1. Level 1: Enter the Contact Information

    • Email Address: Enter the email address of the contact person for Level 1 escalation.

    • Phone Number: Enter the phone number of the contact person for Level 1 escalation.

  2. Level 2: Enter the Contact Information for the Superior

    • Email Address: Enter the email address of the superior to Level 1 for escalation to Level 2.

    • Phone Number: Enter the phone number of the superior to Level 1 for escalation to Level 2.

  3. Level 3: Enter the Top Escalation Contact Information

    • Email Address: Enter the email address of the top escalation member (Level 3).

    • Phone Number: Enter the phone number of the top escalation member (Level 3).

Step 3: Review the Escalation Matrix

  1. Double-check the information for all three levels to ensure that the correct contact details are entered for each escalation level.

Step 4: Save the Escalation Matrix

  1. Once the information is correctly entered for each level, click on "Update Escalation Matrix" to save the configuration.

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