> For the complete documentation index, see [llms.txt](https://docs.blusapphire.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.blusapphire.io/m-soc/m-soc-or-self-service-portal/incident-management-workflow-m-soc-only.md).
# Incident Management Workflow(M-SOC only)
This page describes the Incident Management Workflow followed by M-SOC as validated by SEBI and the exchange.
**Incident SLA**\
**(**The timeframe within which the RE will be notified of the incident, based on its assigned priority level.**)**
