> For the complete documentation index, see [llms.txt](https://docs.blusapphire.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.blusapphire.io/m-soc/m-soc-or-self-service-portal/incident-management-workflow-m-soc-only.md).

# Incident Management Workflow(M-SOC only)

<figure><img src="/files/nX6CxOfmSha9abkitjBe" alt=""><figcaption></figcaption></figure>

**Incident SLA**\
**(**&#x54;he timeframe within which the RE will be notified of the incident, based on its assigned priority level.**)**&#x20;

<figure><img src="/files/7yTBrE6uYE0NEL91T7eB" alt=""><figcaption></figcaption></figure>