> For the complete documentation index, see [llms.txt](https://docs.blusapphire.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.blusapphire.io/m-soc/m-soc-or-self-service-portal/updating-escalation-matrix.md).

# Updating Escalation Matrix

**Step 1: Access the Escalation Matrix**

1. **Log in to the portal** <https://console.blusapphire.com> where the escalation matrix configuration is available.
2. **Navigate to the "Escalation Matrix" section** to begin the configuration process.

**Step 2: Configure Escalation Levels**

1. **Level 1: Enter the Contact Information**
   * **Email Address**: Enter the email address of the contact person for Level 1 escalation.
   * **Phone Number**: Enter the phone number of the contact person for Level 1 escalation.
2. **Level 2: Enter the Contact Information for the Superior**
   * **Email Address**: Enter the email address of the superior to Level 1 for escalation to Level 2.
   * **Phone Number**: Enter the phone number of the superior to Level 1 for escalation to Level 2.
3. **Level 3: Enter the Top Escalation Contact Information**

   * **Email Address**: Enter the email address of the top escalation member (Level 3).
   * **Phone Number**: Enter the phone number of the top escalation member (Level 3).

   <figure><img src="/files/5AEjGEF2OiA9Pr89fa55" alt=""><figcaption></figcaption></figure>

**Step 3: Review the Escalation Matrix**

1. **Double-check the information** for all three levels to ensure that the correct contact details are entered for each escalation level.

**Step 4: Save the Escalation Matrix**

1. Once the information is correctly entered for each level, **click on "Update Escalation Matrix"** to save the configuration.

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