# Incident Management Workflow(M-SOC only)

<figure><img src="https://2078222076-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMRHZBPHlLDUc8519fX%2Fuploads%2Fz9ap06oq3VUjIvl5EQ98%2FAlert_Workflow.png?alt=media&#x26;token=53bb8c60-5dab-48ce-a12b-577b9a484880" alt=""><figcaption></figcaption></figure>

**Incident SLA**\
**(**&#x54;he timeframe within which the RE will be notified of the incident, based on its assigned priority level.**)**&#x20;

<figure><img src="https://2078222076-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MMRHZBPHlLDUc8519fX%2Fuploads%2FCZx8xBdUzKYAs31h7uzj%2Fimage.png?alt=media&#x26;token=fd1b1f17-bdc2-4ebb-877e-6b25269cfd0f" alt=""><figcaption></figcaption></figure>