# OneAgent Windows Package Installation

## Installation Steps

Follow these steps to install the OneAgent package on Windows systems:

1. **Download the Package**

   * Visit the portal <https://console.blusapphire.com> and download the OneAgent Windows Installation package.

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2. **Extract the Package**

* Locate the downloaded file(oneagent\_installer.zip) and extract its contents to the desired location on your system.

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* Open the extracted folder.

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3. **Run the Installer**

* Double-click OneAgent\_Installer.exe to start the installation process.
* Microsoft Defender SmartScreen may prompt below window. Click on **More info**.

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* Click on **Run anyway** button.

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* When the installation window appears, click **Install**.

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* If any issues occur, an error dialog box will appear at this stage.

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* Once the installation is complete, click Finish to exit the installer.

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4. &#x20;**Verify the Installation**

* Open Services Manager by pressing  `Win + R`, typing **services.msc**, and pressing Enter.

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* In the Services list, confirm that the following services are running:
  * OneAgent Service
  * OneAgent Support Service

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## Uninstallation Steps

* Press  `Win + R` , type **control**, and press **Enter** to open the **Control Panel.**

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* Under **Programs** category, click on **uninstall a program**

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* Locate OneAgent in the list of installed programs.
* Select it and click Uninstall.

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